Returns & Exchanges

Return Policy

Returns must be shipped back within 30 days from the delivery date.
A 20% restocking fee applies to all returns unless the issue is due to damage, misprint, or wrong item sent, in which case there is no restocking fee.
All items at Our Store are custom-made and printed just for you. Because of this, a 20% restocking fee applies to all products. However, exchanges do not incur a restocking fee.
We provide a pre-paid return label for items that are damaged, misprinted, or defective.
For all other cases, the return shipping cost is the customer’s responsibility.
Once we receive your return, processing takes 6-10 business days.
All returns go through our inspection department for approval.
Refunds are processed within 3-5 business days after approval.
We cannot accept returns or exchanges if the item has been washed, worn, or is past the 30-day window.
Please include the packing slip with all returns.
Shipping charges are non-refundable.

Exchange Policy

Exchanges must be returned within 30 days from the delivery date.
To exchange an item, please email support with your order details, reason for exchange, and the new size or color request.
Exchanges are only available for the same design.
Include the packing slip with your exchange and note the size change request.
We cannot accept exchanges if the item has been washed, worn, or is past the 30-day window.
Processing time depends on the product:

  • 1-2 day handling time: Exchange ships in 3-5 business days.
  • 4-7 day handling time: Exchange ships in 6-10 business days.
    📌 Customers are responsible for return shipping costs.
For urgent exchanges, call us at (657) 215-1338 or email [email protected].
📍 5445 Oceanus Dr STE, 114-115, Huntington Beach, CA 92649, USA
For international exchanges, customers are responsible for shipping costs only.

Refund Contact Info

    📍 US Warehouse:
    613 East Pike Street, Seattle, WA 98122, USA
    Note: We do not have a showroom. All products must be ordered online.

    📧 Email: [email protected]
    (Please allow 24 hours for a response.)

    📞 Phone: 206-623-5339
    While email is the best way to contact us, you may call us during business hours:
    🕙 Monday-Saturday: 10:00 AM – 7:00 PM
    🕛 Sunday: 12:00 PM – 6:00 PM