At Our Store, your satisfaction is our top priority!
1. Order Changes & Cancellations
🔹 You may cancel or modify your order within 2 hours of placing it.
🔹 After 2 hours, orders are locked for processing and cannot be canceled.
🔹 A 20% processing fee will apply for order cancellations.
📌 Purchasing means accepting these terms.
2. Refund & Return Policy
Due to hygiene reasons and our made-to-order process, we do not offer refunds or exchanges unless:
✔ The item is significantly different from the description.
✔ The item is damaged due to production or shipping.
✔ You received the wrong product.
📝 Please note:
- Made-to-order items may differ slightly in color due to lighting and screen settings.
- If an issue is verified, we may replace the item or issue a refund.
3. How to File a Return/Refund Request
📩 Contact our Customer Support team with the following:
✅ Order number
✅ Photos/videos of the faulty product
✅ Delivery address & contact details
🔹 Once received, we will inspect and notify you of approval or rejection.
🔹 If your return does not meet our requirements, a refund will not be issued.
4. Important Refund & Return Conditions
❌ No refunds/exchanges for sale or promotional items.
❌ Shipping fees are non-refundable once an order has been shipped.
❌ Customers cover return shipping costs.
🔹 Replacement/refund requests are valid for 30 days from the purchase date.
💰 Non-Delivery Guarantee: If your order hasn’t arrived within 45 business days, you’re eligible for a full refund.
For any issues, please contact our support team for assistance.